Warranty Service

The Cinescope warranty applies only to Cinescope lenses purchased from Cinescope directly, or an authorised Cinescope reseller, and it shall remain in force only as long as the original owner retains ownership of the Cinescope product. This warranty is not transferable. If you are purchasing from a reseller not registered with us, please contact Cinescope Ltd to verify if your reseller is authorised.

Upon original purchase of your Cinescope lens, we ask that you retain your original purchase receipt. Your warranty will commence from date of purchase.

Cinescope Ltd warranty guarantees all Cinescope lenses, intended for use by professionals, will be free from mechanical defects in material and workmanship for one year (12 months) after date of purchase and free from optical defects for three months after the date of purchase. Cinescope reserves the right, before having any obligation under this warranty, to inspect the damaged Cinescope product, and all costs of shipping the Cinescope product to and from Cinescope for inspection are the sole responsibility of the purchaser. Cinescope reserves the right to change specification of Cinescope manufactured goods with or without prior notice.

In order to recover under this warranty, purchaser must present acceptable proof of original ownership (such as original receipt, or other documentation Cinescope deems acceptable) for the product. Cinescope at its discretion, shall repair or replace the defective unit covered by this warranty. Please retain the dated sales receipt with lens serial number as evidence of the date of purchase.

This warranty does not cover normal wear and tear or any damage due to accident, misuse, abuse or negligence. This warranty is void, if damage is caused by the use of accessories not sold or authorised by Cinescope. This warranty is void if the purchaser obtains services from third-parties prior to informing Cinescope of such defects, or if the purchaser opens the lens through DIY (do-it-yourself). Under warranty, Cinescope  must be given due notice of all defects with Cinescope lenses. Cinescope is not responsible for any labour, shipping or damage costs incurred by the purchaser in relation to third-party or DIY (do-it-yourself) repair services. This warranty does not cover claims resulting from natural disasters (e.g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions, including but not limited to, damage due to firearms, explosives, nuclear, chemical, or biological weapons. It will be at Cinescope’s sole discretion to extend service under this warranty for damage arising from the above-mentioned conditions.

Cinescope’s obligation under this warranty is limited to repair or replacement by equivalent product in working condition. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorised by Cinescope. This warranty does not affect any other legal rights you may have by operation of law.

To obtain service under this warranty, the original owner must deliver the Cinescope lens to Cinescope, together with a document identifying the Cinescope warranty with proof of the bill of sale with dated proof of purchase identifying the Cinescope lens by serial number.

Laws Courts and Jurisdiction

Any dispute or claim arising out of or in accordance with this warranty (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and Cinescope Ltd and the purchaser agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty.

Beyond the first 12 months, Cinescope provides a rapid-service facility in the UK at a competitive hourly rate plus parts. Call or e-mail for prompt answers to any questions.

Cinescope Limited

Dalton House, 60 Windor Avenue
London, SW19 2RR
United Kingdom
+44 (0)207 692 1735